What Are Common Customer Support Questions?
Support is available by calling 888-272-4874 or by email at firstname.lastname@example.org.
Our download page contains the latest revision of the software and it is always available.
Common Support Topics
COPYING DATA TO A NEW COMPUTER
- On the source computer run the Backup command and let Retail Plus write the data files to a folder called Backup on the local C: drive.
- Create a fresh installation of Retail Plus on the destination computer then copy the Backup folder to it’s C: drive. The easiest way to do this is with a USB memory key or thumb drive. Avoid using a CD because Windows changes the file attributes to Read Only on a CD. Copy the Backup folder onto the C: drive of the destination machine.
- On the destination machine create an empty inventory file with the same name as the one you are transferring.
- Run the Restore command and point the file dialog at the inventory file in the Backup folder.
It is very easy to network Retail Plus. Here are the basic steps:
- Connect your computers with Fast Ethernet cable.
- Decide which machine will contain Retail Plus and all it’s data (we call this the host) and install Retail Plus on it. Do not install Retail Plus on any other machines except the host.
- Right click on the Retail Plus folder, select Sharing and enable it. Windows may give you some warnings about security but don’t let that stop you. For the basics on Windows file sharing please see http://support.microsoft.com/kb/304040.
- Go to each workstation on the network and open Windows Explorer (not Network Neighborhood). Pull Tools down to Map Network Drive and follow the Wizard.
- On each workstation use Windows Explorer to create a shortcut pointing to PLUS30.EXE. Just open Windows Explorer and navigate it to the network drive where you will see the contents of the Retail Plus folder on the host machine. Right click on PLUS30.EXE and select Create Shortcut. Once the shortcut is created you can drag it onto the desktop.
Some configurations in the Retail Plus Setup screen are workstation-specific so make sure you open the Setup screen on each one and check the settings.
Network Error 21 and how to fix it.
We sometimes get calls from users who are getting an error message that looks like “Error 21 – Open Database” when they network Retail Plus. This means that Windows Explorer was not used to map the drive and so there is a network alias name for the host machine instead of a drive letter:
Wrong: “\\Host_PC\\C\\Retail Plus 50\…etc.”
Right: “Z:\Retail Plus 50\…etc.”
The problem is how the drive mapping was done. Using something like Network Neighborhood inserts an alias name for the Retail Plus host computer instead of a drive letter and you must re-map the drive using Windows Explorer. In Windows Explorer pull Tools down to Map Network Drive and let the Wizard lead you through it.
If you already have a Retail Plus icon on your desktop right-click on it and correct the Target path to look like Z:\RetailPlus 50\Plus50.exe where Z: is the drive letter you have assigned in the mapping step.
Now start Retail Plus on the workstation and reselect the default inventory (File / Inventory / Select).
Network Error 23
Error 23 is generated by Windows and usually indicates a LAN hardware problem. The network transmits data in packets which are subject to an integrity test called CRC or Cyclic Redundancy Check. When a packet fails the test the network automatically requests a re-transmission. If that does not fix it an error 23 is generated. This usually indicates an intermittent fault in a LAN card, cable or router.
Cash Drawer – Any cash drawer will be OK, just make sure to tell the supplier you will be connecting to the receipt printer so they supply the right cable. If you are connecting the cash drawer directly to the computer you must have a serial port available on the computer and the cash drawer must have a serial cable.
Barcode Scanner – Any USB barcode scanner will work. There may still be some used ones available that connect via the keyboard port but such ports are no longer used on new computers. Avoid old scanners that connect via the serial port.
For more information about hardware options please see our Do-It-Yourself page.
PARENT AND CHILD ITEMS
DAILY SALES REPORTS
SELLING LABOR OR SERVICES
A4 LABEL FORMATS
RESTORING FROM A CD BACKUP
DISPLAYING PHOTOS ON A NETWORK
C:\Retail Plus 30\PICS\somepicture.jpg
If you only have one computer it does not matter where you put the photos, but if you want workstations on a network to find them then they must to be in the PICS folder.
PRINTING A CUSTOMER LIST
There are several options to print a customer list:
- For a verbose list go to File / Clients / File / Print / Client List. This prints everything and only fits 2 clients
- For a brief list go to File / Clients / File / Print / Mailing Labels. Print it on plain paper rather than mailing labels.
- For a customized list go to File / Clients / View / Open In MS-Excel. This puts the client list into Excel and you can design a report to satisfy your particular requirements.