It is very easy to network Retail Plus. Here are the basic steps:
- Connect your computers with Fast Ethernet cable.
- Decide which machine will contain Retail Plus and all it’s data (we call this the host) and install Retail Plus on it. Do not install Retail Plus on any other machines except the host.
- Right click on the Retail Plus folder, select Sharing and enable it. Windows may give you some warnings about security but don’t let that stop you. For the basics on Windows file sharing please see http://support.microsoft.com/kb/304040.
- Go to each workstation on the network and open Windows Explorer (not Network Neighborhood). Pull Tools down to Map Network Drive and follow the Wizard.
- On each workstation use Windows Explorer to create a shortcut pointing to PLUS30.EXE. Just open Windows Explorer and navigate it to the network drive where you will see the contents of the Retail Plus folder on the host machine. Right click on PLUS30.EXE and select Create Shortcut. Once the shortcut is created you can drag it onto the desktop.
Some configurations in the Retail Plus Setup screen are workstation-specific so make sure you open the Setup screen on each one and check the settings.
Network Error 21 and how to fix it.
We sometimes get calls from users who are getting an error message that looks like “Error 21 – Open Database” when they network Retail Plus. This means that Windows Explorer was not used to map the drive and so there is a network alias name for the host machine instead of a drive letter:
Wrong: “\\Host_PC\\C\\Retail Plus 30\…etc.”
Right: “Z:\Retail Plus 30\…etc.”
The problem is how the drive mapping was done. Using something like Network Neighborhood inserts an alias name for the Retail Plus host computer instead of a drive letter and you must re-map the drive using Windows Explorer. In Windows Explorer pull Tools down to Map Network Drive and let the Wizard lead you through it.
If you already have a Retail Plus icon on your desktop right-click on it and correct the Target path to look like Z:\RetailPlus 30\Plus30.exe where Z: is the drive letter you have assigned in the mapping step.
Now start Retail Plus on the workstation and reselect the default inventory (File / Inventory / Select).
Network Error 23
Error 23 is generated by Windows and usually indicates a LAN hardware problem. The network transmits data in packets which are subject to an integrity test called CRC or Cyclic Redundancy Check. When a packet fails the test the network automatically requests a re-transmission. If that does not fix it an error 23 is generated. This usually indicates an intermittent fault in a LAN card, cable or router.